Legal
Privacy Policy
How we handle the personal information you share with us through this website.
This policy explains how Vicarage Farm Care Home, operated by Astoria Healthcare, collects and uses personal information submitted through this website. We are committed to protecting your privacy and handling your data responsibly under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What information we collect
When you use the enquiry form on this website, we collect the details you choose to provide, which may include your name, email address, phone number, and the content of your message. We do not collect any additional personal information without your knowledge.
How we use your information
We use the information you submit solely to respond to your enquiry and, where relevant, to follow up on it. We do not use your details for marketing without your separate consent, and we do not sell or share your information with third parties for their own purposes.
Lawful basis for processing
We process enquiry information on the basis of our legitimate interest in responding to requests for information about our care home services, and in providing appropriate follow-up where a person has expressed interest in care for themselves or a family member.
How long we keep your information
We keep enquiry information only for as long as is necessary to respond and, where appropriate, to follow up. Once an enquiry has been resolved and there is no ongoing reason to retain the information, it is securely deleted or anonymised.
Your rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request that we correct any inaccurate information
- Request that we delete your information, where there is no legitimate reason to retain it
- Object to our processing of your information
- Request a copy of your information in a portable format
To exercise any of these rights, please contact us using the details below.
Cookies and analytics
This website may use privacy-friendly analytics to understand how visitors use the site in aggregate. No personally identifiable information is collected for analytics purposes. For full details, please see our Cookie Policy.
Contact us about your data
If you have a question about this policy or wish to exercise your data rights, please contact us:
Vicarage Farm Care Home141 Vicarage Farm Road, Heston, Hounslow, TW5 0AA
Email: info@astoriahealthcare.com
Phone: 020 8577 4000
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.